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Today I had an encounter with a member of staff in a shop which I have not had for quite a while. I have decided to take the matter further, but if anyone knows off the top of their head whether shops can enforce the use of hand sanitizer, please let me know, because it will save me the bother of contacting HSE.  


Here is an email below detailing what happened:


I am writing this email regarding a visit to an Oxfam bookshop in 'X' today, 18th May 2021.
Upon walking into this shop I was asked by a lady standing near the counter why I was not wearing a mask and I responded "exempt". 
I began heading towards the books to browse, when the lady called over to me again, this time to order me to wear hand sanitizer. I responded "no" and explained that I do not use it because it contains many toxic chemicals, including ethanol, and she began lecturing me regarding trying to protect people's health, at which point I pointed out the obvious contradiction of trying to "protect" people by mandating the use of carcinogenic chemicals. I was asked to leave, and then left.
Anyway, to cut a long story short, I am not happy about this incident and decided, out of common decency, to email this email address first to try and resolve this issue before I take the matter further.
I am fairly sure that the use of hand sanitizer is optional, and if it isn't, I would like you to respond to me outlining details of the risk assessment you have undertaken in order to mandate the use of toxic chemicals by customers on your premises. A similar risk assessment will also have to have been undertaken regarding the mandating of face masks, although the lady in question did not challenge me on that issue, so I am prepared to let that one go.
I intimated to this lady that living in fear is not a good lifestyle choice and I stand by that statement. Manipulating narratives to make it look as though fear-based choices make someone a hero and a humanitarian is misleading and dishonest.
I would appreciate a response to this, but if my email is ignored, I will be more than happy to then approach the Health and Safety Executive (HSE) and 'X' Council in order to establish whether retail establishments are legally allowed to mandate the use of hand sanitizer, and also whether it is a good idea for Oxfam staff to treat a customer who technically has three medical conditions in such an obviously hostile manner.
Yours faithfully
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  • 2 weeks later...

For anyone who is interested, I received a response to my FOI email in which I tried to get to the bottom of whether retailers can 'force' people to use hand sanitizer. It is my contention that people challenge this and challenge all aspects of the deranged pantomime which is occurring in our society because that is the right thing to do. I have emboldened and enlarged the relevant part, here are the relevant details:


Dear X,


Please see below responses to your queries.


Can retailers refuse to allow entry to someone for not using hand sanitizer even if they have a legitimate reason, i.e. a skin condition?  Yes.  A retailer can refuse entry to a potential customer based on their own policy for any number of reasons but I suspect the Equality Act would have some bearing when considering a reason associated with physical or mental illness/impairment/disability.  You would need to seek legal advice to determine if a skin condition fell into that category.


Are retailer and other public places allowed to mislead customers by telling them that use of hand sanitizer is mandatory if in fact it is optional?  If the terminology of ‘mandatory’ was used by the business in relation to their own COVID-19 policy and procedures this is not necessarily misleading, just a poor choice of wording.  If the business implied that use of hand sanitizer is specifically required by law then that is potentially misleading as no defined legal requirement exists.  However, a business is expected to take ‘measures which are reasonably practicable to minimize the risk of the incidence and spread of coronavirus on the premises, for example measures which limit close face to face interaction and maintain hygiene’ as per regulations.  Use of hand sanitizer is one such measure.


It is likely that you will continue to encounter requests from businesses to use sanitiser upon arrival at their venues.  If you are unable to do so, a solution may be to request access to their hand washing facilities instead (where available) or to carry your own alternative product to use.


Should you wish to update me with the details of the venue where this interaction occurred please do so and I can follow up with them directly.



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I try not to debate with these people since my view is still we have an onset of mass hysteria and hyperchondria. I continue to exist it's caused by lifestyle. Technically we always referred to it as "feeble mindedness", where there are symptoms of deep anxiety that have to be accommodated by various measures. These are supposed to reduce risk.
Recently I read a specialist from the USSR who pointed out hysteria could be diagnosed when the groups of patients discuss their fears quite calmly and robotically. Normally if a person is afraid, you detect vocal differences and physical signs of stress. Yet, with hysteria, the actual emotional symptoms don't match the pronounced sense of danger. Another test I do is to record any message that's broadcasted in a store, and I study the vocals, as well as the content. I find repetition of "fear words", such as "safe", "reassure", "safety", "concerns", "exits", yet the positive enforced words are virtually lacking. The vocals are, as said, at odds with the mood, which is matter of fact. A trained psychiatrist ought to know this is text book hysteria but it bothers me it's not been noticed.
I don't reason with hysteria but prefer to point it out directly.

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By lifestyle, I mean sedate life, repetition, social media, virtual games, lack of actual contact and excessive noise. Deteriorating physical health with junk food, lack of exercise and especially lack of challenge and adrenaline. Without addressing these root causes, serious mental and physical health deterioration will most surely worsen.

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