Inside the swine flu hotline call-centre:

[blueyonder2012]

Inside the swine flu hotline call-centre: Tasteless 'David Brent' jokes and a terrified 16-year-old recruit

Daily Mail | Article (http://www.dailymail.co.uk/news/article-1202197/Swine-flu-turboshandy-bugs-Tasteless-humour-David-Brent-boss-briefing-recruits-official-hotline.html)

An instructor at one of the Government’s swine flu call centres has described the virus as a ‘turboshandy’ version of the usual seasonal bug and a ‘godsend’ for their business.

The reality of life at the official hotline is uncovered today by Mail on Sunday reporters.

They joined a wave of new recruits urgently drafted in to man the phones and discovered how ill-equipped operators are to deal with the crisis, which the Government predicts could cause 65,000 deaths this winter.

During a training session, instructor Ben Kirby – whose manner was akin to television character David Brent – joked that the rapid spread of swine flu would help boost the profits of Teleperformance, the firm contracted by the Government to run the hotline.

Our investigators also found:

* Among those selected to field enquiries was a 16-year-old school leaver who confessed she was so terrified she told a caller to dial 999.

* Teleperformance will earn money from each call it handles under a hastily-struck deal with the NHS – prompting Mr Kirby to state: ‘There’s an endless budget...on this campaign.’

* Mr Kirby joked about sending a victim to run around the streets of Bristol to spread flu. MORE >>> (http://www.dailymail.co.uk/news/article-1202197/Swine-flu-turboshandy-bugs-Tasteless-humour-David-Brent-boss-briefing-recruits-official-hotline.html)




:rolleyes:

[scooby doo]

Someone I know has started working in one of these call centres. He got 4 hours training last Fri and started work on Sat. He's had a couple of calls but say's that most of the time he's bored. Now this fella nows about as much as me in medical things with is NOTHING AT ALL yet people phone him. He has a wee computer screen in front of him that he goes though the ?'s on the screen with the caller to answer then he'll tell them if they should contact a GP or not. Bad enough if you as me knowing him lol he's cool but no doctor let me tell youse. It gets worse though, he said tonight to me there that a woman phoned him today upset about her 9 yr old son. He told her to phone the GP asap if she was that worried. She wanted the TAMIFLU tablets he was saying. He then told me he could have give her a code number to write down and she could have took it to 'a pick-up point' (we both took that as a chemist, they have a list of which ones) and she told the people there the number he had given her and she would get the TAMIFLU tablets. I said hope you didn't do that as you know about as much as me, we're no doctors are we! Thankfully he didn't do this and like I said told the woman to contact her GP.

Here's the thing if he could (he said I'll not) give people a number to write down to take to the 'pick-up' points (a list of chemists) thus by-passing doctors that is a very scary thing because like I say he's a good lad but he's abit of a doughehead at times to say the lest. How many people working in these call centres will fancy themselves as doctors and by-pass GP's (most are dicks but still) and give out the codes to get the TAMIFLU tablets.

I asked him how many people working there knew much about this swine flu thing outside of their 4-5 hour training.....his reply...none that I know off!

Crazy. He got the job because he had previous experience from working in call-centres. But NOTHING to do with Medical call centre work before! :eek::eek:

[cleopatraxxx]

Someone I know has started working in one of these call centres. He got 4 hours training last Fri and started work on Sat. He's had a couple of calls but say's that most of the time he's bored. Now this fella nows about as much as me in medical things with is NOTHING AT ALL yet people phone him. He has a wee computer screen in front of him that he goes though the ?'s on the screen with the caller to answer then he'll tell them if they should contact a GP or not. Bad enough if you as me knowing him lol he's cool but no doctor let me tell youse. It gets worse though, he said tonight to me there that a woman phoned him today upset about her 9 yr old son. He told her to phone the GP asap if she was that worried. She wanted the TAMIFLU tablets he was saying. He then told me he could have give her a code number to write down and she could have took it to 'a pick-up point' (we both took that as a chemist, they have a list of which ones) and she told the people there the number he had given her and she would get the TAMIFLU tablets. I said hope you didn't do that as you know about as much as me, we're no doctors are we! Thankfully he didn't do this and like I said told the woman to contact her GP.

Here's the thing if he could (he said I'll not) give people a number to write down to take to the 'pick-up' points (a list of chemists) thus by-passing doctors that is a very scary thing because like I say he's a good lad but he's abit of a doughehead at times to say the lest. How many people working in these call centres will fancy themselves as doctors and by-pass GP's (most are dicks but still) and give out the codes to get the TAMIFLU tablets.

I asked him how many people working there knew much about this swine flu thing outside of their 4-5 hour training.....his reply...none that I know off!

Crazy. He got the job because he had previous experience from working in call-centres. But NOTHING to do with Medical call centre work before! :eek::eek:

this is beyond ridiculous!
of course, now the FLU actually made a few jobs available for dumbies! no doctor would sit on the phone giving perscriptions or codes! they would simply refuse this idiotism! these illuminati profiting of the stupidity of the majority! ... :mad:

:(

thank you for the good info! another eye opener!

[scooby doo]

this is beyond ridiculous!
of course, now the FLU actually made a few jobs available for dumbies! no doctor would sit on the phone giving perscriptions or codes! they would simply refuse this idiotism! these illuminati profiting of the stupidity of the majority! ... :mad:

:(

thank you for the good info! another eye opener!

It shocked me to...I know the fella and he's far from any doctor believe me. Good lad but spare me :confused::eek:

[scooby doo]

Inside the swine flu hotline call-centre: Tasteless 'David Brent' jokes and a terrified 16-year-old recruit

Daily Mail | Article (http://www.dailymail.co.uk/news/article-1202197/Swine-flu-turboshandy-bugs-Tasteless-humour-David-Brent-boss-briefing-recruits-official-hotline.html)

An instructor at one of the Government’s swine flu call centres has described the virus as a ‘turboshandy’ version of the usual seasonal bug and a ‘godsend’ for their business.

The reality of life at the official hotline is uncovered today by Mail on Sunday reporters.

They joined a wave of new recruits urgently drafted in to man the phones and discovered how ill-equipped operators are to deal with the crisis, which the Government predicts could cause 65,000 deaths this winter.

During a training session, instructor Ben Kirby – whose manner was akin to television character David Brent – joked that the rapid spread of swine flu would help boost the profits of Teleperformance, the firm contracted by the Government to run the hotline.

Our investigators also found:

* Among those selected to field enquiries was a 16-year-old school leaver who confessed she was so terrified she told a caller to dial 999.

* Teleperformance will earn money from each call it handles under a hastily-struck deal with the NHS – prompting Mr Kirby to state: ‘There’s an endless budget...on this campaign.’

* Mr Kirby joked about sending a victim to run around the streets of Bristol to spread flu. MORE >>> (http://www.dailymail.co.uk/news/article-1202197/Swine-flu-turboshandy-bugs-Tasteless-humour-David-Brent-boss-briefing-recruits-official-hotline.html)




:rolleyes:

For what's it's worth I'm aware that around 70,000 die of basic flu in Britain every year. So is this an extra 65,000 or part of the usual 70,000 yearly figure would anyone know? Worth thinking about.

The 70,000 number would be alot lower as well if old people and poor families could afford to heat their whole homes and not just one room in the winter due to the prices of electric,gas and oil. Sick world we live in :mad:

[ustane]

It shocked me to...I know the fella and he's far from any doctor believe me. Good lad but spare me :confused::eek:

There's been a case of a little girl seriously ill with meningitis too late when she was diagnosed with swine flu. What an easy way of getting up the statistics for swine flu. May as well just make them up.

[cleopatraxxx]

There's been a case of a little girl seriously ill with meningitis too late when she was diagnosed with swine flu. What an easy way of getting up the statistics for swine flu. May as well just make them up.

they certainly are made up, no doubt!