Angry Aussie Phonecall

[hagbard_celine]

(WARNING- Strong Language (even by this forum's standards!)

I love that angry Aussie phonecall on today's Headlines:D. What these call centre folk have to put with!:(:

http://www.youtube.com/watch?v=kX_uXl7wQks

I wonder if the caller was Kevin Bloody Wilson:

http://www.youtube.com/watch?v=O-inNVxDhZo

[size_of_light]

lmao.

I've worked plenty of customer service jobs here in Melbourne and I'm pretty sure I've spoken to this guy.

If you think he's pissed off about his license wait till you hear him express his feelings about his phone bill!

[kiwimaj]

HILLARIOUS !!! :D

I think it sounds just like this guy...

http://tomputtphoto.files.wordpress.com/2008/09/mr20paparazzi1.jpg

:D

[steevo]

I found this on Icke's Latest Headlines page. I love Aussies lol :D

Warning : There is alot of swearing in it.

http://www.youtube.com/watch?v=kX_uXl7wQks

http://www.youtube.com/watch?v=kX_uXl7wQks

[venividivici2311]

LOL
the end is the best NOOOOOO click..... :D

[comma berenices]

Steevo that was class,i can't stop laughing:D:D

[steevo]

Steevo that was class,i can't stop laughing:D:D

It was class wasnt it lol

I love that Aussie spirit. They are generally pretty chilled out people from what I have seen but they dont like being treated like a "dickhead" :D

[alzee]

hahahahaha thats one angry mofo :D

[lostandconfused]

I just choked on my coffee then

Brilliant

[steevo]

When I firsdt noticed this on the Latest Headlines page I thought it might be a recording of one of MY calls :eek: cos I have done a couple of angry calls recently to my local gas company, but it was not as bad as the Aussie one lol which was brilliant :D
The gas company had sent me a bill out of the blue for £200 :eek: It got me down a little (subconciously) for a week or so, but I sorted that baaastards out. I was calling them criminals and nazis down the phone. Anyway, I await my new bill and see what happens. The bill was WRONG btw and they KNEW IT WAS but wouldnt admit to knowing it (obviously). They had to admit it was wrong WHEN I TOLD THEM WHY it was wrong. :cool: I kept saying to them something like "Is is correct ?, Is it CORRECT ?" (Like "is it safe ?" from Marathon Man). I KNEW it was wrong but they kept replying and saying that the amount on the bill is the amount that I had used, but I just kept saying "but is it CORRECT ?" cos I wanted to give them a chance to own up to their DELIBERATE mistake.

[beldazar]

Im glad someone started a thread on this. I was crying with laughter, tears down my face!
At least he wont be suffering from repressed anger :D

[comma berenices]

It was class wasnt it lol

I love that Aussie spirit. They are generally pretty chilled out people from what I have seen but they dont like being treated like a "dickhead" :D

My son's just got back from OZ he loved the people,yep "dickhead " they don't like ,i just played it for him,an he says they are like that when upset,were still laughing now :D

[hagbard_celine]

lmao.

I've worked plenty of customer service jobs here in Melbourne and I'm pretty sure I've spoken to this guy.

If you think he's pissed off about his license wait till you hear him express his feelings about his phone bill!


Joking aside: Do you seriously just have to stay on the line and be polite to somebody like this?:eek::(

[brainfreeze]

Yikes!

This bloke needs anger management. He's a loose canon. I hope his nearest and dearest are safe. :eek:

[size_of_light]

Joking aside: Do you seriously just have to stay on the line and be polite to somebody like this?:eek::(

If they're hostile, aggressive or abusive you're supposed to warn them to refrain from further abuse or you'll terminate the call without further warning.

I used to love these calls though and keep them going for as long as possible. :D Usually hit the mute button now and then and say to a colleague "Have a listen to this bloke he's going off tap!"

9.9 times out of 10 if you actually gives callers like this the opportunity to vent their frustrations without taking it personally, and genuinely listen and respond with interest to their stories they'll end up calming down completely and apologising for their behaviour before becoming your new best mate for life.

The downside of that is that every time they call up in the future they'll ask for you personally and refuse to speak to anybody else.

[i_am]

(WARNING- Strong Language (even by this forum's standards!)

I love that angry Aussie phonecall on today's Headlines:D. What these call centre folk have to put with!:(:

http://www.youtube.com/watch?v=kX_uXl7wQks

I wonder if the caller was Kevin Bloody Wilson:

http://www.youtube.com/watch?v=O-inNVxDhZo

This is probably a more appropriate Kevin Bloody Wilson number :p

http://www.youtube.com/watch?v=NBxpywOVnQQ

[hagbard_celine]

If they're hostile, aggressive or abusive you're supposed to warn them to refrain from further abuse or you'll terminate the call without further warning.

I used to love these calls though and keep them going for as long as possible. :D Usually hit the mute button now and then and say to a colleague "Have a listen to this bloke he's going off tap!"

9.9 times out of 10 if you actually gives callers like this the opportunity to vent their frustrations without taking it personally, and genuinely listen and respond with interest to their stories they'll end up calming down completely and apologising for their behaviour before becoming your new best mate for life.

The downside of that is that every time they call up in the future they'll ask for you personally and refuse to speak to anybody else.

Well I respect your patience. It's better than mine!:p We get some rude idiots come into my hospital and if they get arsey the nurses call security. I can see that rude people can be quite fun if you learn how to make a joke out of them and not let them get to you.

[hagbard_celine]

This is probably a more appropriate Kevin Bloody Wilson number :p

http://www.youtube.com/watch?v=NBxpywOVnQQ

:D:D:D

I love the "PC-free zone" symbol on the cover!