basel
07-06-2007, 12:25 PM
i think everyone needs to know this
it's offical bt has started traffic shaping broadband speeds for heavy users, speeds will be shaped between 6pm and 12 midnight for both residentual and business customers, i myself have been cut from 6.9mbits down to wait for it
0.254 a joke a, but wait the plot thickens after noticing the speed drop on friday i called technical support and after loads of shite music and repeating myself 1000 times it turns out that:-
i should not of been on the traffic shaping list, the computer made a mistake
the traffic shaping list is compiled and operated by computer (no one at bt can remove you from the list, you have to wait to the next month and if you have behaved things go back to normal or untill that nasty computer decides other ways
the list is running 6 months behind because the computer cant keep up, this means that if traffic shaping is affecting you now, the offence could of happened 6 months ago, and it could be 6 months before your speeds return to normal
what a bunch of wankers
Please note we have changed our broadband technical Helpdesk number. Now you get Freephone access as well as excellent customer service. Open 24 hours a day, 7 days a week, 365 days a year, the team will continue to provide first class support, whether it's installation, assistance with setting up or questions about your existing connection. The only thing that's changed is the cost - it's now free!
NEW FREEPHONE BROADBAND TECHNICAL NUMBER 0800 800 154 - Freephone access with excellent customer service!
We have also made amendments to some of the terms and conditions relating to your service, details of which are below.
Network performance
Section 8.4 has been added to manage network performance during periods where there is high demand which may include line speed reductions and application and protocol management.
Repairing faults in the service
Section 9 is being amended to make you aware that if you ask us to carry out work to repair a fault on items that we are responsible for maintaining, and we are not able to find a fault, we will charge you for the visit.
Cancellation before the service has been activated
Under section 20 we may charge you for any work we have had to carry out and/or money we have spent in getting ready to provide the Service.
Usage
Under section 11.6 of our terms and conditions we will notify customers once they have reached 80% of the BT Business Total Broadband Option 1 allowance. This notification will be by email. A new charge band will be added if usage exceeds 20GB on the BT Business Total Broadband Option 1 service.
Band 1: 10.1GB to 12.9GB - £4
Band 2: 13.0GB to 15.9GB - £8
Band 3: 16.0GB to 20.0GB - £12
Band 4: Over 20GB - £25
Fair Use Policy
Under Section 11.7 of our terms and conditions where the BT Business Total Broadband service is not used in accordance with the Fair Use Policy we reserve the right to end your agreement with us and will give you notice before doing so. Within our Fair Use Policy we have amended the peak times.
You can view the revised Fair Use Policy at
http://www.btbroadbandoffice.com/products/fairusepolicy
Please see the revised terms and conditions
http://www.btbroadbandoffice.com/products/terms_and_conditions
Thank you for choosing BT Business.
Best wishes,
BT Business Team
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Please note that this is an automatically generated email for your information only. We are sorry, but we cannot respond to 'replies' to this address. If you would like help or need to contact us, please click here
The products and services described in this update may be modified from time to time and are subject to BT terms and conditions. Nothing in this update forms any part of any contract
basel
for more information check out http://illusionsforum.jconserv.net/viewtopic.php?t=3250&postdays=0&postorder=asc&start=0
it's offical bt has started traffic shaping broadband speeds for heavy users, speeds will be shaped between 6pm and 12 midnight for both residentual and business customers, i myself have been cut from 6.9mbits down to wait for it
0.254 a joke a, but wait the plot thickens after noticing the speed drop on friday i called technical support and after loads of shite music and repeating myself 1000 times it turns out that:-
i should not of been on the traffic shaping list, the computer made a mistake
the traffic shaping list is compiled and operated by computer (no one at bt can remove you from the list, you have to wait to the next month and if you have behaved things go back to normal or untill that nasty computer decides other ways
the list is running 6 months behind because the computer cant keep up, this means that if traffic shaping is affecting you now, the offence could of happened 6 months ago, and it could be 6 months before your speeds return to normal
what a bunch of wankers
Please note we have changed our broadband technical Helpdesk number. Now you get Freephone access as well as excellent customer service. Open 24 hours a day, 7 days a week, 365 days a year, the team will continue to provide first class support, whether it's installation, assistance with setting up or questions about your existing connection. The only thing that's changed is the cost - it's now free!
NEW FREEPHONE BROADBAND TECHNICAL NUMBER 0800 800 154 - Freephone access with excellent customer service!
We have also made amendments to some of the terms and conditions relating to your service, details of which are below.
Network performance
Section 8.4 has been added to manage network performance during periods where there is high demand which may include line speed reductions and application and protocol management.
Repairing faults in the service
Section 9 is being amended to make you aware that if you ask us to carry out work to repair a fault on items that we are responsible for maintaining, and we are not able to find a fault, we will charge you for the visit.
Cancellation before the service has been activated
Under section 20 we may charge you for any work we have had to carry out and/or money we have spent in getting ready to provide the Service.
Usage
Under section 11.6 of our terms and conditions we will notify customers once they have reached 80% of the BT Business Total Broadband Option 1 allowance. This notification will be by email. A new charge band will be added if usage exceeds 20GB on the BT Business Total Broadband Option 1 service.
Band 1: 10.1GB to 12.9GB - £4
Band 2: 13.0GB to 15.9GB - £8
Band 3: 16.0GB to 20.0GB - £12
Band 4: Over 20GB - £25
Fair Use Policy
Under Section 11.7 of our terms and conditions where the BT Business Total Broadband service is not used in accordance with the Fair Use Policy we reserve the right to end your agreement with us and will give you notice before doing so. Within our Fair Use Policy we have amended the peak times.
You can view the revised Fair Use Policy at
http://www.btbroadbandoffice.com/products/fairusepolicy
Please see the revised terms and conditions
http://www.btbroadbandoffice.com/products/terms_and_conditions
Thank you for choosing BT Business.
Best wishes,
BT Business Team
footer
Please note that this is an automatically generated email for your information only. We are sorry, but we cannot respond to 'replies' to this address. If you would like help or need to contact us, please click here
The products and services described in this update may be modified from time to time and are subject to BT terms and conditions. Nothing in this update forms any part of any contract
basel
for more information check out http://illusionsforum.jconserv.net/viewtopic.php?t=3250&postdays=0&postorder=asc&start=0